FAQ
If you have questions that are not answered below please contact us at
info[at]one3snapshot[dot]com | 510/854-6784
1. How do I pay you for these fresh items that I wanna get?
2. Okay so I ordered my cool tee. When will you send it to me?
3. Then when should I hassle my mailperson about my package?
4. For the weirdest reason, I have to return or exchange something. What do I do now?
5. I'd like to buy ALOT of your stuff and at these prices I would go broke! Wholesale maybe?
6. The stuff you have here is cool, but I wanted to talk to you about some idea I have; what's up?
7. I gave you all this information about me, you thinking of putting me on blast?
8. Disclaimer?
9. I wrote you a poem, how do I send it?
FREQUENTLY ASKED QUESTIONS
1. How do I pay you for these fresh items that I wanna get?
PayPal is our method for online transactions. We gladly accept credit cards, or regular bank account payments all through PayPal as it's very secure. PayPal automatically encrypts your confidential information.
2. Okay so I ordered my cool tee. When will you send it to me?
We usually package and ship out within 3 business days. We can be out of stock on an item and will hold your order until more are available. We will email, text or send a bird in flight to let you know if this occurs. *Clearance items are shipped First Class mail.
3. Then when should I hassle my mailperson about my package?
Shipping for orders within the United States is via USPS First Class Mail, so you should receive it within 3-5 days from when we drop it in the mailbox. *If you need a package to come quicker, please place your order and indicate in your note how soon you would like for it to arrive. If we can make it happen we may charge you more for the extra shipping cost.
Shipping for orders outside the United States is via USPS Global Priority and you receive it depending on the location you give us.
4. For the weirdest reason, I have to return or exchange something. What do I do now?
Stop. Before you do anything, email us first and provide a brief explanation of your issue. We are more than happy to accept exchanges or returns if for any reason you are not satisfied with your purchase.
Exchanges or returns must be done within 2 weeks of receipt. Once the item has been returned in the same condition as it was sent out, you can choose from having a replacement item sent out, a credit, or a refund for your purchase. Allow 2-3 weeks for receipt and processing of your return. Items that have been altered, washed or damaged in any manner will not be accepted.
*ALL SALE ITEMS CAN ONLY BE EXCHANGED OR OFFERED STORE CREDIT
*ALL CLEARANCE ITEMS ARE FINAL SALE
We do not refund you for the shipping cost of returning items.
5. I'd like to buy ALOT of your stuff and at these prices I would go broke! Wholesale maybe?
Sure! If you would like to buy 10 or more (mixed) items from us, email and we'll talk about cutting you a deal.
If you would like to buy wholesale (12 or more of the same item) to resell or for an event, we can discuss this as well. Send us an email.
6. The stuff you have here is cool, but I wanted to talk to you about some idea I have; what's up?
Why, email us and let us know what's up!
7. I gave you all this information about me, you thinking of putting me on blast?
All information obtained is secure and confidential. Information we collect is used strictly for purposes within our facility. We value our customers and in doing so, realize how important your privacy is and we strive to honor that.
8. Disclaimer?
Because of the varied colors and sizes of each item, the size and color may not be 100% accurate. No warranty is expressed or implied with regards to the usefulness and/ or durability of any item. If you have any questions concerning the disclaimer, or simply have comments, please email us.
9. I wrote you a poem, how do I send it?
For any questions, comments, complaints & love letters please email us.